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How Student-Athletes Can Protect Themselves on Social Media

As followings increase, the potential for someone looking to take advantage of the social influence of student-athletes does as well.

Front Office Sports

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(INFLCR is Proud Partner of Front Office Sports)

(This is an op-ed piece from Jim Cavale, CEO of INFLCR)

It all started with a private message — an offer to help get his Instagram account verified — but it quickly turned into a nightmare for University of Kentucky football player Josh Allen.

Clicking on the link turned out to be a big mistake for Allen, one of the top defensive players in the Southeastern Conference and a bonafide first-round NFL draft prospect. Within minutes, a third party had logged Allen out and locked him out of his account by changing his password.

Just like that, he’d been hacked.

Whoever took control of his Instagram account, which has more than 6,000 followers, began soliciting users for cash using Allen’s name and account. Allen said the hacker contacted approximately 400 people through his Instagram account and had gotten at least 18 to commit to between $400 and $600 payments for alleged help in achieving verification.

“I thought it was a legit site,” Allen said. “And then I closed it to do other stuff, and when I went back to my Instagram account, it logged me back out and nothing I did would allow me back in. Everything was deleted. A friend of mine sent me a video he recorded (of my Instagram page), and (the hacker) had changed my bio and posted a video claiming to give away money and help people get verified.”

What happened to Allen could happen to anyone, and it’s hardly the only peril on platforms such as Instagram, Twitter, and Facebook. The news these days is littered with athletes’ missteps on social media. Whether it is a hacking incident such as the one Allen suffered, posting something inappropriate or inflammatory that reflects poorly on the athlete or their team, or even having old posts resurface to create new controversies — the brand damage can be significant in real time.

This might cause some athletes or teams to wonder whether the risk of social media is worth the reward. That’s entirely the wrong takeaway.

Not only should you refrain from being afraid of social media if you are an athlete, you should embrace your social channels and tell your story with authenticity. Just look at LeBron James — he’s arguably the most influential and powerful athlete in American sports, yet he takes the time to run his social media channels, personally preserving his voice and his unique platform. How he connects with fans is a big part of his power and will serve him well long after his playing career ends in whatever venture he chooses to focus on.

Athletes should be all-in with social media — and they shouldn’t wait until they are in college or the pros to begin doing so.

However, they should indeed take some precautions.

Athletes and schools can take a few proactive steps to avoid the nightmare scenario, such as:

  • Never click through an unknown link received in a direct message (DM).
  • If you receive something you believe is suspicious, do some investigating before acting upon it.
  • Don’t use the same passwords for all your accounts.
  • Change your passwords frequently.
  • Getting your account verified with a blue check is a good thing, but it won’t protect you if you lose control of your account.
  • Turn on two-factor authentication for improved security.

Here are some other tips from the social platforms:

FACEBOOK

INSTAGRAM

TWITTER

Allen made some smart moves after he discovered he’d been hacked. First, he reached out to Kentucky’s athletics staff to let them know of the problem. He also reached out to me, as UK athletics is a client for my company, Influencer (INFLCR) — an app that UK athletes like Allen use to grab content created daily by the UK media staff — so that he can grow his personal social brand in the context of the UK brand.

Through the UK Athletics strong relationship with Instagram Sports, we were able to get Allen’s account recovered quickly. But what he discovered shocked him. Those unsuspecting people solicited by the hacker were still contacting Allen through Instagram a day later, where he explained he had been hacked and they were victims, too.

“I was really feeling down,” Allen said. “They were using my name to sell their merchandise, and the worse part this person was taking advantage of me and my brand for a bad thing. You need protection. You really do need to protect your brand, People will take advantage of your social media. A lot of people only know you for social media, so what they see — that’s you. Then somebody comes in and {posts) for you, it’s you. It’s scary. People don’t know my page got hacked — they think it’s me.

“Be aware there are people out there (with bad intentions). It’s eye-catching. Be safe. If you are not aware, not really sure, if you’re skeptical, don’t click on a link. If you are not 100 percent sure, don’t just click on random things. You never know what you are clicking on.”

The reality is that once you get on the collegiate student-athlete stage, you are a target. Social media is a place where people can find you. They can tag you in posts. Your mentions can become something that becomes horrific if you have a bad game. It can become something that certain people want to antagonize you about.

You can, of course, be direct-messaged, and direct messages can solicit you and your character in a lot of different ways, including fooling you into thinking that something that you might want can be achieved through a DM. And the reality is, you don’t need to respond to those direct messages. You don’t need to search through your mentions. You need to go play and have the best performance you can on the field. You need to have the best performance you can academically in the classroom, and on social media, you need to tell your story and build your brand by sharing great content of yourself as an athlete, working toward your dream, and the other things you do that make you who you are — what you do for fun, time with your teammates, your family — the things that make you who you are. That’s what you need to talk about on social media. You don’t need to respond to things that are outside of that, like these direct messages.

You also need to realize one big thing: you are now on a stage, everything you do is put under a spotlight, and with this platform comes a great responsibility. The responsibility now has you hopefully thinking about social media, not as something to do with your friends but instead something to do to grow your brand and tell your story. Social media is not for friends anymore. You are bigger than that on this stage. Social media is for you building your brand and telling your story, so that college sports is a launching point for the rest of your life — and not the peak of your life.

If you want to hang out with friends, I suggest do it through text or in person. Your social media needs to be a storytelling platform for you and your brand and not for things with friends. If you follow that, you’ll know what to respond to and what not to respond to or what to do or not do on DM. This isn’t for friends anymore — it’s for brand building. If you can follow that, the rest will work itself out.

(INFLCR is Proud Partner of Front Office Sports)

Jim Cavale, a 3-time INC. 5000 Entrepreneur, is one of the nation’s leading experts on personal branding and a former NCAA student-athlete himself. He is founder and CEO of Influencer (INFLCR), a social media CRM that allows teams and leagues to efficiently distribute their digital assets across the social channels of their most effective brand ambassadors (student-athletes, coaches, recruits prominent alumni and fans) while being able to track and measure the reach and performance of the content at scale via a convenient dashboard. With INFLCR, teams can store, share and track their digital assets (game photos, videos, etc.) as they flow through the social media channels of their brand ambassadors. Learn more at inflcr.com.

Digital Media

NASCAR’s Rebranded Content Production Team Working Wonders

Seven months ago, NASCAR’s executives merged the creative, design, editorial, social media and NASCAR Productions crew into one team, with one goal in mind.

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Restructuring NASCAR’s content production has made huge dividends for the sport thus far thanks to influencers like GoldYeller and The Flippist. Image courtesy of NASCAR.

Seven months ago, NASCAR’s executives merged the creative, design, editorial, social media and NASCAR Productions crew into one team with one goal. The goal? Figure out ways to best share resources and content with fans.

“We brought together 65 people,” said Evan Parker, vice president for content strategy. “We have a strong team of creators, all with different talents like graphics, scripts, longform writing and social media videos. There’s less debating on what to create and more creating happening.”

The move has already begun to pay dividends with the February debut of Unrivaled: Earnhardt vs. Gordon on FS1. The documentary, which covered the rivalry between Dale Earnhardt Sr. and Jeff Gordon, was released on February 14, the Thursday before the Daytona 500. It made for a natural timing opportunity, given the two drivers’ many battles at the track.

READ MORE: A Look at the New Foundation of Richmond Raceway’s Ticket Sales

But it also made for a huge early test for the redesigned team, which they passed with flying colors. According to Parker, the documentary drew the highest rating for a feature in FS1’s history. Collaboration was a major reason why. NASCAR’s design team handled all graphics and clips, while out-of-network personalities ranging from Gordon and Dale Earnhardt Jr. to ESPN’s Ryan McGee and Marty Smith. Then there was in-house, Emmy-award-winning NASCAR Productions team, who provide the flexibility to shoot top-quality work at the drop of a hat

“We can simply fire up a camera and go,” said Parker. “We have camera operators, editors and writers ready to work. The hardest part of determining what to create is finding a balance between what we have to do and taking a creative risk.”

Now, with the team newly unified, the NASCAR crew has shifted their focus to engaging current fans while seeking out new ones.

“We want to reach fans who have attitudes and interest on the upswing about NASCAR,” said Pete Jung, vice president of brand marketing for NASCAR. “With new fans, especially young adults and Hispanics on the rise, we understand that they are an important part of our future. We want to be younger and more diverse.”

One way to reach those new fans is through a social media strategy that leans on connection far more than volume.

“Our social media focus is on engagement,” Parker said. “We’re not as worried about impressions this year but rather getting our fans to engage with the content. We’re creating content that is shareable and that fans want to have a dialogue about.”

The dialogue is important for the NASCAR social team and has been enhanced through influencers like GoldYeller and the Flippist. GoldYeller created five stop-motion Lego videos leading up to the Daytona 500, including one about Dale Earnhardt Sr.’s iconic 1998 victory, which came in his 20th attempt and was his lone triumph in the Great American Race.

The Flippist, meanwhile, created a custom, animated flipbook that also featured Earnhardt’s 1998 win, along with Austin Dillion’s 2018 triumph.

READ MORE: How Two Top Brands Market Products Via Partnership With NASCAR

“Not only are we seeing great social media engagement, but we’ve seen lots of growth in our priority markets,” said Jung. “We want to extend our reach to our target audience.”

As for the future, while coy on the details, Parker couldn’t hold back his excitement.

“We’ve got a binder full of documentaries and other unique projects,” he said. “We’ve got a goal to engage and find new fans and just a few weeks into the season, it has paid dividends as we’re creating content that gets people talking. Having a unified team has truly paid dividends.”

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Here to Stay: Generation Z’s Impact On Sports Content Strategy

Shorter attention spans, wider viewing ranges and a penchant for influencers. Here’s how the next generation consumes sports.

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Photo Credit: Steve Mitchell-USA TODAY Sports

Generation Z is already impacting modern culture and that’s unlikely to change.

The generation, born after 1997, will make up 40 percent of consumers by 2020 and already has a direct spending impact of $143 billion dollars. A recent panel at South by Southwest discussed strategies to capture their attention, as well as how Gen Z will radically shift the way content is distributed. 

“They’re going to be huge,” said Kathleen Grace, CEO of the production studio New Form. “They’re coming for us, and it’s pretty cool. They consume differently than any other generation.”

READ MORE: Bleacher Report Is Focused on the Second Generation of Social Media

The under-22 demographic consumes more than 3.5 hours of video daily, a majority of which is on mobile devices, according to Dude Perfect Chief Business Officer Jeff Toney. Much of the video is consumed in short snippets and by brand influencers connecting with the audience, a strategy that cultivates a special trust as well as offering plenty of engagement for those content creators nimble enough to stay ahead of the curve.

“You can’t become predictable,” Toney said. “One unfortunate thing is the generation is a little ADD, ‘Entertain me now if, I don’t like it, I have 1,000 other options to be distracted with.’ … The challenge is between continuing something that is popular and doubling down on what works, but, in parallel, introducing fresh, new concepts to continue to engage the audience.”

The impact on sports is yet to be fully felt, but it’s coming, said John West, founder of Whistle, a sports and entertainment media brand.

“The young generation is redefining sports; less watching on TV, less attending live traditional sports,” West said. “They’re still followers, but on social and they’re able to follow niche, non-traditional sports.”

That surge in non-traditional sports activity is driven by direct involvement  The proliferation of digital media allows participatory sports to reach more people looking to try and improve instead of passively watching elite athletes. Activities such as CrossFit and rock climbing benefit from improved exposure, which in turn can help spur participation numbers. But West, who has three children in Generation Z, said he often sees them outside recreating videos they see on platforms like Dude Perfect, from there they film it, edit it and add music before sharing and challenging their peers.

“To us, sports has been defined by leagues,” Toney said. “Traditionally, it’s only a select few who can compete on the professional level. But people who don’t have those inherent genes are competitive and like to compete with friends.”

Advertising consumption habits are beginning to change with those content shifts.

A Nielsen study found the demographic has an 86 percent recall rate of products, suggesting massive potential for stickiness. But according to West, Generation Z is also more likely to find content when it’s shared by a friend and allows them to engage directly. It’s incumbent platforms to provide the influencers and creators to establish genuine and authentic relationships with their key audience, which Generation Z users feel they can trust more.

“This generation views social influences and creators as their new celebrities,” West said. “There’s a relationship that can be developed that is tough to develop with LeBron James and Tom Brady.”

To that end, Toney said it’s important for creators to give users a view behind the curtain to get to know them better. For sports teams, in particular, that means showcasing its athletes away from competition. By and large, Generation Z cares far more about the name on the back of the jersey than the front. “When I was growing up, I’d follow the Detroit Tigers, doesn’t matter who’s on the team,” Toney said. “Nowadays, you’re not following a sport, you’re following a player because they fall in love with the personalities.”

READ MORE: How 3 Prospects Grew Their Personal Brands off the Field Before the NFL Combine

West said that despite how much older generations want to believe the social influence won’t stick, he doesn’t expect this media model to go anywhere.

“It’s amazing to me in traditional media and sports, they’re still skeptical the influencer is a fad,” he said. “We don’t see any data that when a 24-year-old turns 25, they un-wire. The habits they’re forming now are generational shifts that grow up with them.

“Embracing the power of social entertainers and the brands they’ve built organically is step one.”

It’s up to sports media to adapt accordingly.

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Big Ten Network Elevating Digital Game During Conference Tournament

The Big Ten Network will leverage its contributor network to increase social content during this weekend’s Big Ten Tournament in Chicago.

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Photo Credit: Joe Maiorana-USA TODAY Sports

The Big Ten Men’s Basketball Tournament starts Wednesday in Chicago and digital will be the name of the game. It’s the second year BTN has exclusive rights to the first 10 games of the tournament, and Jordan Maleh, BTN senior director of digital marketing and communications, wants to make sure the network is optimizing its reach, not only for those with access to the Big Ten Network but non-viewers, too.

“Live events are our core business and we’re thinking year-over-year, how do we adapt to digital?” Maleh said. “In terms of elevating and impact, the plate has become a little more full. So from our end, it’s knowing how we complement the events and games and understand how to maximize our rights.”

BTN has long featured school-specific social handles to push school-specific content and while those follower counts are lower than the mother ship BTN accounts, the engagement is increased because of how rapid school fan bases can be, Maleh said.

That’s especially true when the social content leverages the tournament broadcast rights.

READ MORE: Pac-12 Network Grows Viewership Thanks to Cross-Platform Integration

BTN uses third-party editing company WSC to cut and post highlights across social media. Those highlights are sponsored by State Farm, while Gatorade-sponsored vignettes of iconic Big Ten Tournament moments will be pushed across the channels. All the while, on-air talent from BTN will be synced with the Opendorse platform and push video from their personal handles.

But the most ambitious part of the digital strategy revolves around BTN’s multiplatform video/producer, or MVPE program, which will feature seven videographers creating custom content for each of the 14 school-specific accounts.

“From our end, a unique angle different from other networks is the content we break down to school-specific,” he said. “That’s where you get every highlight and every piece of content for that school. That’s where you see Tom Izzo and Cassius Winston walking into United Center or celebrate if they cut down the net.”

MVPE began last year with three pilot schools — Michigan State University, Penn State University and University of Minnesota — to best maximize the network’s rights and provide more comprehensive digital content. The MVPE program was partly modeled after the NFL’s Live Content Correspondents program but adjusted for BTN’s school campus model. The network embeds the freelancer with the athletic department and provides equipment, ranging from laptops and cameras to GoPros to capture exclusive content.

“From our end, we never had a presence onsite,” Maleh said. “We want to make mobile-first content as fast and the most efficient we can. This is day of, hour of and minutes after.”

It’s worked, in a big way: This year, the program expanded to include seven total schools to prove its sustainability and profitability, with the intent to eventually cover all 14 schools. According to Maleh, MVPE coverage included approximately 55 percent football and men’s basketball and 45 percent Olympic sports.

“That’s a huge value add for the schools,” he said. “A lot of departments might not have the bandwidth to cover, so that’s where we come into play.”

The Big Ten Tournament will be a departure for the program as the seven correspondents are all in Chicago producing for each Big Ten school which will expand the depth of digital coverage of the tournament, Maleh said.

The Big Ten Tournament MVPE content will be presented by Yahoo! Sports, and Maleh is excited about the program’s future. The first year, it generated 4 million video views. This year, that number soared to 26 million. The 2,987 social posts across Facebook, Instagram and Twitter generated more than 97 million impressions. Between impressions and views, sponsorship buy-in can ultimately help the model remain sustainable, Maleh said.

“We want to be a scalable content consumption model,” he said. “There is growth, extreme growth, and with our future goal of all 14 schools, that’s scalable and that’s an interest for us.”

READ MORE: How the NFL LCC Program Brings Fans ‘As Close As They Can Get’

Maleh hopes the program is something other conference networks might model initiatives on, continuing the network’s innovation pattern. It would only be natural, given the Big Ten Network’s legacy as a pioneering brand on television.

“We take pride in being the first collegiate conference network,” he said.  “As a benchmark, we do compare against the landscape of other conference networks, but from an innovation standpoint, we like to be the first network to do X.

“We like to be first in the space. We have been and hope to continue to be.”

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