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Will Snapchat Still Be Useful in 2019? Sports Marketing Pros Weigh In

There are more and more professionals believing that it’s a smart strategy to abandon Snapchat. So, it’s up to the company to go back to the drawing board.

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Between 2014 and the first quarter of 2018, Snapchat’s daily active user count rose from 46 million to 191 million. From the end of Q1 to the end of Q3, however, the daily active user count fell to 186 million. This marked the first time since the platform’s launch that the daily active user count fell.

A redesign of the mobile app and features that Snapchat made famous making their way to other platforms (i.e. Instagram stories) are both likely to blame for this drop. Marketing professionals have taken note of this and have begun to adjust their social media strategies accordingly.

In some cases, brands are abandoning the platform altogether. This can be attributed to the platform using some of its uniqueness. Snapchat also lacks some of the major analytic features that other social networks offer content creators. It is the opinion of some sports industry professionals that changes are needed soon for the app.

“If Snapchat wants to be a viable social network for marketers, then the platform needs to innovate,” Ryan Vooris, associate sport management professor at SUNY Cortland. “Instagram, Twitter, and Facebook have largely adapted (or flat-out stolen) the features which once made Snapchat unique. Snapchat also appears to lag behind the other three networks in terms of the analytics they make available to marketers. Instagram recently expanded their insights panels. If I’m a marketer, I love the amount of data Instagram is giving me.”

READ MORE: Inside CBS Sports’ Innovative Podcast Strategy 

This isn’t the sense among all of the sports marketing world, however. Some marketing departments are still seeing the benefits that the platform can offer when used properly.

For example, Rachael Caldwell, digital media coordinator at Colorado State University, wants to maintain the audience that her department has built on the app. Caldwell also makes a great point of Snapchat’s ability to reach a good percentage of followers without paying money, as is the case with some other platforms.

“The biggest thing that we’ve looked at with Snapchat is that it’s free. There’s really no cost for us to put out content into the medium,” Caldwell says. “Obviously, we can put money behind it if we want to promote content and break into people’s feeds, but at the end of the day, we do have a follower base that we built there for free and they’re looking at the content that we’re putting out and gaining an affinity for our brand. So I don’t think you can ever say, ‘no, it’s not going to play a role.’ For us, it will play a role just maybe not as big of a role as we had seen in the past because of the rise of Instagram stories.”

Caldwell and other marketers have found that the type of content fans feel drawn to on Snapchat peels back the curtain a bit in some way. Colorado State, for example, allows students and student-athletes to do takeovers on the athletic department’s account to allow fans to get up close and personal at events that they may not be able to attend or at team-only functions.

“We definitely use that raw personal, authentic content on Snapchat,” Caldwell adds. “That’s not to say we don’t use it on Instagram as well. But what we find on Instagram as we use it for a lot more information dissemination as well. So that includes our ‘Rams Rewind’ feature, which recaps some of the biggest storylines for our past week in athletics. So that more produced content is what we utilize on Instagram. But Snapchat is not produced in the moment.”

This is the kind of content that will most likely continue to carry the platform for the rest of its lifespan. However, the door is still open for creators to find new content formats, as well as the inside-look pieces Caldwell mentioned, while their user bases are still there.

READ MORE: Pac-12 Network Grows Viewership Thanks to Cross-Platform Integration 

“As long as teams are not forcing their content on Snapchat, I think it still has a place for them,” says Joe Centeno, art director at Team Infographics. “There is a chance to be creative and still reach the fans that use Snapchat by executing strategies that made it popular in the beginning. The raw behind-the-scenes content still has a place. And fans are still looking for it.”

Long story short, the platform is not totally out of the picture. Creatives that want to continue to reach their audience on the platform will have to continue to find interesting ways to use the platform’s features. Otherwise, by this time next year, the sports industry will most likely be singing a different tune.

“If Snapchat wants to compete in 2019,” added Vooris, “they need to go back to the drawing board and come up with new ideas to attract and keep users. If this doesn’t happen, brands will continue to go elsewhere.”

Joe is currently a freelance marketing professional, writer, and podcaster. His work can also be found on the SB Nation network. Joe earned his bachelor's degree in communications from the University of Louisville in 2014 and a master's degree in sport administration from Seattle University in 2017. He can be reached via email at joe@frntofficesport.com.

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NASCAR’s Rebranded Content Production Team Working Wonders

Seven months ago, NASCAR’s executives merged the creative, design, editorial, social media and NASCAR Productions crew into one team, with one goal in mind.

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Restructuring NASCAR’s content production has made huge dividends for the sport thus far thanks to influencers like GoldYeller and The Flippist. Image courtesy of NASCAR.

Seven months ago, NASCAR’s executives merged the creative, design, editorial, social media and NASCAR Productions crew into one team with one goal. The goal? Figure out ways to best share resources and content with fans.

“We brought together 65 people,” said Evan Parker, vice president for content strategy. “We have a strong team of creators, all with different talents like graphics, scripts, longform writing and social media videos. There’s less debating on what to create and more creating happening.”

The move has already begun to pay dividends with the February debut of Unrivaled: Earnhardt vs. Gordon on FS1. The documentary, which covered the rivalry between Dale Earnhardt Sr. and Jeff Gordon, was released on February 14, the Thursday before the Daytona 500. It made for a natural timing opportunity, given the two drivers’ many battles at the track.

READ MORE: A Look at the New Foundation of Richmond Raceway’s Ticket Sales

But it also made for a huge early test for the redesigned team, which they passed with flying colors. According to Parker, the documentary drew the highest rating for a feature in FS1’s history. Collaboration was a major reason why. NASCAR’s design team handled all graphics and clips, while out-of-network personalities ranging from Gordon and Dale Earnhardt Jr. to ESPN’s Ryan McGee and Marty Smith. Then there was in-house, Emmy-award-winning NASCAR Productions team, who provide the flexibility to shoot top-quality work at the drop of a hat

“We can simply fire up a camera and go,” said Parker. “We have camera operators, editors and writers ready to work. The hardest part of determining what to create is finding a balance between what we have to do and taking a creative risk.”

Now, with the team newly unified, the NASCAR crew has shifted their focus to engaging current fans while seeking out new ones.

“We want to reach fans who have attitudes and interest on the upswing about NASCAR,” said Pete Jung, vice president of brand marketing for NASCAR. “With new fans, especially young adults and Hispanics on the rise, we understand that they are an important part of our future. We want to be younger and more diverse.”

One way to reach those new fans is through a social media strategy that leans on connection far more than volume.

“Our social media focus is on engagement,” Parker said. “We’re not as worried about impressions this year but rather getting our fans to engage with the content. We’re creating content that is shareable and that fans want to have a dialogue about.”

The dialogue is important for the NASCAR social team and has been enhanced through influencers like GoldYeller and the Flippist. GoldYeller created five stop-motion Lego videos leading up to the Daytona 500, including one about Dale Earnhardt Sr.’s iconic 1998 victory, which came in his 20th attempt and was his lone triumph in the Great American Race.

The Flippist, meanwhile, created a custom, animated flipbook that also featured Earnhardt’s 1998 win, along with Austin Dillion’s 2018 triumph.

READ MORE: How Two Top Brands Market Products Via Partnership With NASCAR

“Not only are we seeing great social media engagement, but we’ve seen lots of growth in our priority markets,” said Jung. “We want to extend our reach to our target audience.”

As for the future, while coy on the details, Parker couldn’t hold back his excitement.

“We’ve got a binder full of documentaries and other unique projects,” he said. “We’ve got a goal to engage and find new fans and just a few weeks into the season, it has paid dividends as we’re creating content that gets people talking. Having a unified team has truly paid dividends.”

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Here to Stay: Generation Z’s Impact On Sports Content Strategy

Shorter attention spans, wider viewing ranges and a penchant for influencers. Here’s how the next generation consumes sports.

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Photo Credit: Steve Mitchell-USA TODAY Sports

Generation Z is already impacting modern culture and that’s unlikely to change.

The generation, born after 1997, will make up 40 percent of consumers by 2020 and already has a direct spending impact of $143 billion dollars. A recent panel at South by Southwest discussed strategies to capture their attention, as well as how Gen Z will radically shift the way content is distributed. 

“They’re going to be huge,” said Kathleen Grace, CEO of the production studio New Form. “They’re coming for us, and it’s pretty cool. They consume differently than any other generation.”

READ MORE: Bleacher Report Is Focused on the Second Generation of Social Media

The under-22 demographic consumes more than 3.5 hours of video daily, a majority of which is on mobile devices, according to Dude Perfect Chief Business Officer Jeff Toney. Much of the video is consumed in short snippets and by brand influencers connecting with the audience, a strategy that cultivates a special trust as well as offering plenty of engagement for those content creators nimble enough to stay ahead of the curve.

“You can’t become predictable,” Toney said. “One unfortunate thing is the generation is a little ADD, ‘Entertain me now if, I don’t like it, I have 1,000 other options to be distracted with.’ … The challenge is between continuing something that is popular and doubling down on what works, but, in parallel, introducing fresh, new concepts to continue to engage the audience.”

The impact on sports is yet to be fully felt, but it’s coming, said John West, founder of Whistle, a sports and entertainment media brand.

“The young generation is redefining sports; less watching on TV, less attending live traditional sports,” West said. “They’re still followers, but on social and they’re able to follow niche, non-traditional sports.”

That surge in non-traditional sports activity is driven by direct involvement  The proliferation of digital media allows participatory sports to reach more people looking to try and improve instead of passively watching elite athletes. Activities such as CrossFit and rock climbing benefit from improved exposure, which in turn can help spur participation numbers. But West, who has three children in Generation Z, said he often sees them outside recreating videos they see on platforms like Dude Perfect, from there they film it, edit it and add music before sharing and challenging their peers.

“To us, sports has been defined by leagues,” Toney said. “Traditionally, it’s only a select few who can compete on the professional level. But people who don’t have those inherent genes are competitive and like to compete with friends.”

Advertising consumption habits are beginning to change with those content shifts.

A Nielsen study found the demographic has an 86 percent recall rate of products, suggesting massive potential for stickiness. But according to West, Generation Z is also more likely to find content when it’s shared by a friend and allows them to engage directly. It’s incumbent platforms to provide the influencers and creators to establish genuine and authentic relationships with their key audience, which Generation Z users feel they can trust more.

“This generation views social influences and creators as their new celebrities,” West said. “There’s a relationship that can be developed that is tough to develop with LeBron James and Tom Brady.”

To that end, Toney said it’s important for creators to give users a view behind the curtain to get to know them better. For sports teams, in particular, that means showcasing its athletes away from competition. By and large, Generation Z cares far more about the name on the back of the jersey than the front. “When I was growing up, I’d follow the Detroit Tigers, doesn’t matter who’s on the team,” Toney said. “Nowadays, you’re not following a sport, you’re following a player because they fall in love with the personalities.”

READ MORE: How 3 Prospects Grew Their Personal Brands off the Field Before the NFL Combine

West said that despite how much older generations want to believe the social influence won’t stick, he doesn’t expect this media model to go anywhere.

“It’s amazing to me in traditional media and sports, they’re still skeptical the influencer is a fad,” he said. “We don’t see any data that when a 24-year-old turns 25, they un-wire. The habits they’re forming now are generational shifts that grow up with them.

“Embracing the power of social entertainers and the brands they’ve built organically is step one.”

It’s up to sports media to adapt accordingly.

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Big Ten Network Elevating Digital Game During Conference Tournament

The Big Ten Network will leverage its contributor network to increase social content during this weekend’s Big Ten Tournament in Chicago.

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Photo Credit: Joe Maiorana-USA TODAY Sports

The Big Ten Men’s Basketball Tournament starts Wednesday in Chicago and digital will be the name of the game. It’s the second year BTN has exclusive rights to the first 10 games of the tournament, and Jordan Maleh, BTN senior director of digital marketing and communications, wants to make sure the network is optimizing its reach, not only for those with access to the Big Ten Network but non-viewers, too.

“Live events are our core business and we’re thinking year-over-year, how do we adapt to digital?” Maleh said. “In terms of elevating and impact, the plate has become a little more full. So from our end, it’s knowing how we complement the events and games and understand how to maximize our rights.”

BTN has long featured school-specific social handles to push school-specific content and while those follower counts are lower than the mother ship BTN accounts, the engagement is increased because of how rapid school fan bases can be, Maleh said.

That’s especially true when the social content leverages the tournament broadcast rights.

READ MORE: Pac-12 Network Grows Viewership Thanks to Cross-Platform Integration

BTN uses third-party editing company WSC to cut and post highlights across social media. Those highlights are sponsored by State Farm, while Gatorade-sponsored vignettes of iconic Big Ten Tournament moments will be pushed across the channels. All the while, on-air talent from BTN will be synced with the Opendorse platform and push video from their personal handles.

But the most ambitious part of the digital strategy revolves around BTN’s multiplatform video/producer, or MVPE program, which will feature seven videographers creating custom content for each of the 14 school-specific accounts.

“From our end, a unique angle different from other networks is the content we break down to school-specific,” he said. “That’s where you get every highlight and every piece of content for that school. That’s where you see Tom Izzo and Cassius Winston walking into United Center or celebrate if they cut down the net.”

MVPE began last year with three pilot schools — Michigan State University, Penn State University and University of Minnesota — to best maximize the network’s rights and provide more comprehensive digital content. The MVPE program was partly modeled after the NFL’s Live Content Correspondents program but adjusted for BTN’s school campus model. The network embeds the freelancer with the athletic department and provides equipment, ranging from laptops and cameras to GoPros to capture exclusive content.

“From our end, we never had a presence onsite,” Maleh said. “We want to make mobile-first content as fast and the most efficient we can. This is day of, hour of and minutes after.”

It’s worked, in a big way: This year, the program expanded to include seven total schools to prove its sustainability and profitability, with the intent to eventually cover all 14 schools. According to Maleh, MVPE coverage included approximately 55 percent football and men’s basketball and 45 percent Olympic sports.

“That’s a huge value add for the schools,” he said. “A lot of departments might not have the bandwidth to cover, so that’s where we come into play.”

The Big Ten Tournament will be a departure for the program as the seven correspondents are all in Chicago producing for each Big Ten school which will expand the depth of digital coverage of the tournament, Maleh said.

The Big Ten Tournament MVPE content will be presented by Yahoo! Sports, and Maleh is excited about the program’s future. The first year, it generated 4 million video views. This year, that number soared to 26 million. The 2,987 social posts across Facebook, Instagram and Twitter generated more than 97 million impressions. Between impressions and views, sponsorship buy-in can ultimately help the model remain sustainable, Maleh said.

“We want to be a scalable content consumption model,” he said. “There is growth, extreme growth, and with our future goal of all 14 schools, that’s scalable and that’s an interest for us.”

READ MORE: How the NFL LCC Program Brings Fans ‘As Close As They Can Get’

Maleh hopes the program is something other conference networks might model initiatives on, continuing the network’s innovation pattern. It would only be natural, given the Big Ten Network’s legacy as a pioneering brand on television.

“We take pride in being the first collegiate conference network,” he said.  “As a benchmark, we do compare against the landscape of other conference networks, but from an innovation standpoint, we like to be the first network to do X.

“We like to be first in the space. We have been and hope to continue to be.”

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